Fractional Leadership
Ongoing senior guidance without a full-time hire.
When Customer Success starts slipping,
the whole business feels it.
I help you strengthen leadership, fix operational gaps, and get your team moving forward.
Recognize the pattern?
A busy team.
Too many loose ends.
Onboarding feels inconsistent. Renewals become reactive. Customer problems pull everyone away from their work.
You may not need another permanent hire yet. You may need someone experienced to step in and fix the underlying problem.
Ways I can help
The right support.
Where you need it.
Interim Leadership
Experienced cover while you hire or navigate a transition.
CS Operations
Fix the workflows, handoffs and reporting slowing your team down.
CS Audits
Find what’s causing friction and where to focus first.
In practice / Driftscape
More than
another checklist.
When churn was around 20%, the operation needed closer attention. At Driftscape, I worked across account visibility, follow-up, customer management, reporting, and internal processes.
A clearer operation. A measurable change.
~20%~6%
Churn at Driftscape
Before
~20%
After
~6%
I later continued supporting Driftscape fractionally and was asked to return again to help address Customer Success needs.
Let’s talk
Tell me what’s happening.
You do not need a formal brief. A few lines about the situation are enough.